➡️ About the role

Successful businesses think globally – but complex compliance challenges create significant barriers to global operations, forcing teams to spend vast amounts of time, money, and energy on administration instead of strategic priorities.

Traditional compliance approaches are too slow, vague, and expensive for modern business dynamics. That's why we've built the platform that automates compliance and duty of care for business travel, workations, and international assignments.

Our vision: A world where global business knows no borders – where compliance is effortless, so growth has no limits.

Your role in this mission: We're seeking an experienced German-speaking Support Specialist to own customer support operations at WorkFlex - keeping customers unblocked, informed, and confident at every touchpoint.

🎯 What you will do

• Ticket Management: Own all inbound support tickets via Intercom, ensuring fast resolution with no open loops.

• Operational Support: Handle trip requests and day-to-day operational queries from customers.

• Bug Triage: Document, reproduce, and escalate bugs to Product with structured, reproducible reports.

• Help Centre: Create, maintain, and continuously improve help centre content — if a question recurs, it becomes an article.

• Customer Newsletter: Own the monthly customer newsletter, keeping customers informed on product updates.

• FinAI Management: Monitor, tune, and improve FinAI — our Intercom AI support agent — treating it as a team member, not a set-and-forget tool.

⭐ What you need to succeed

• You bring experience in a customer support or operations role, ideally in a B2B SaaS environment.

• 1–2 years of experience in a support, helpdesk, or customer operations role.

• High proficiency in both German and English.

• You are fast, thorough, and take pride in resolution quality - you know that a fast wrong answer is not a good answer.

• You have a self-serve mindset - you proactively turn recurring questions into scalable content.

• You thrive in a fast-paced, results-oriented environment. You are self-motivated and proactive, able to work independently in a fully remote team setup.

• You have a good understanding of technology and different tools, including Intercom.

• Exceptional communication skills, with the ability to explain complex topics clearly and simply.

• Demonstrated ability to manage multiple open tickets and priorities simultaneously without losing track.

• Strong problem-solving skills, with a proactive and solutions-oriented mindset.

🚀 Why join us at WorkFlex

• Contribute to building the future of the fastest-growing HR tech startup in Germany backed by prominent customers such as Scout24, Vodafone, BioNTech, and others, as well as funding from top-tier VC and angel investors.

• Competitive salary and VSOPs (Virtual Stock Options) to share in our success.

• A monthly budget of €200 to spend on 🏢 co-working space and/or 🏃‍♀️ sports subscriptions.

• Work from anywhere in a remote-only company and go on workations for up to 183 days a year.

• Merit-based culture with substantial growth opportunities.

• Trust-based work – organize your own schedule. We want to celebrate results, not hours spent working.

• Collaborative team culture where everyone's input is valued to shape sales efforts, approaches, and processes.

We may use AI-assisted tools to support parts of our recruitment process. These tools help our team review applications more efficiently, and all hiring decisions are made by humans.