➡️ About the job

WorkFlex is a B2B SaaS platform that enables employers to allow their employees to work from anywhere without facing any compliance risks. We have 500+ clients using WorkFlex already, including Scout24, Biontech, Vodafone, Flix, and others. Together with the team, you will contribute to growing our team, clients and ARR.

We are looking for a German speaking Customer Success Manager who will play a pivotal role in managing and nurturing a portfolio of 70-80 customers. Your primary responsibility will be to ensure on-point onboarding, customer satisfaction, drive adoption, and foster long-term partnerships that lead to retention and expansion. You will leverage your expertise in customer success, project management, and industry best practices to deliver exceptional results and drive customer value.  

🎯 What You Will Do

• Trusted Advisor: Serve as a trusted advisor, guiding customers through onboarding and nurturing strong relationships.

• Customer Engagement: Develop and maintain strong, trusted relationships with customers, ensuring high adoption and satisfaction.

• Retention & Growth: Proactively identify opportunities for upselling and cross-selling, working closely with sales and product teams to drive customer growth.

• Project Management: Lead and manage ongoing projects, ensuring timelines and goals are met. Partner with Account Manager and Sales to manage Expansion and Renewals.

• Communication & Follow-Up: Maintain regular, proactive communication with customers, providing updates, gathering feedback, and addressing any concerns.

• Risk Management: Identify at-risk accounts and develop strategies to mitigate churn, ensuring customer retention.

• Customer Advocacy: Act as a customer advocate within WorkFlex, providing insights to product and leadership teams to enhance our offerings.

• Reporting: Track and report using our CRM (Hubspot) on key customer success metrics, including usage, CSQLs, satisfaction, retention & expansion.

⭐ What You Need To Succeed

• You bring experience in B2B SaaS and (preferably) already have some experience in the DACH region, so that you’re familiar with the market and its dynamics.  
• 2-3 years of experience as a Customer Success Manager in SaaS
• High proficiency in both German and English
• You have excellent communication, organizational, and analytical skills. You excel at asking good questions to gain an in-depth understanding of the customer's needs and solve their challenges. 
• You thrive in a fast-paced, results-oriented environment. You are self-motivated and proactive, able to work independently in a fully remote team setup.  
• You have a good understanding of technology and different tools, including Excel and HubSpot.
• Exceptional communication skills, with the ability to clearly articulate complex ideas and concepts.
• Demonstrated project management experience, with the ability to lead and manage multiple projects simultaneously.
• Strong problem-solving skills, with a proactive and solutions-oriented mindset.

🚀 Why Join Us At WorkFlex

• Contribute to building the future of the fastest-growing HR Tech startup in Germany backed by prominent customers such as Scout24, Vodafone, BioNTech, and others, as well as funding from top-tier VC and angel investors.
• Competitive salary, including quarterly bonuses tied to sales targets. 
• VSOPs (Virtual Stock Options) to share in our success.
• A monthly budget of €200 to spend on 🏢 co-working space and/or 🏃‍♀️ sports subscriptions.
• Work from anywhere in a remote-only company and go on workations for up to 183 days a year.
• Merit-based culture with substantial growth opportunities.
• Trust-based work – organize your own schedule. We want to celebrate results, not hours spent working.
• Collaborative team culture where everyone's input is valued to shape the sales efforts, approaches, and processes.